Shipping & Delivery Policy

Axiom Jewels

Last Updated: [Date]

1. SHIPPING COVERAGE

1.1 Delivery Locations

Available: All states and union territories within India
Restricted Areas: Locations where courier services are legally restricted or unavailable
International Shipping: Not available at this time

1.2 Restricted/Non-Serviceable Areas

We cannot deliver to:

Military/defense establishments requiring special clearance
Areas under security restrictions
Remote locations not covered by courier partners
P.O. Box addresses (physical address required)
Areas affected by natural disasters or civil unrest

2. SHIPPING METHODS & PARTNERS

2.1 Courier Partners

We work with reputable national and regional courier services including:

[To be filled - specific courier partners]
Selection based on delivery location and service quality
All partners provide tracking facilities

2.2 Shipping Options

Standard Delivery:

Regular courier service
Delivery timeline: [To be filled - e.g., 5-7 business days]
Most economical option

Express Delivery:

Priority shipping service
Delivery timeline: [To be filled - e.g., 2-3 business days]
Available for major cities
Additional charges apply

Cash on Delivery (COD):

Available for all serviceable locations
COD handling charges may apply
Payment due upon delivery

3. DELIVERY TIMELINES

3.1 Processing Time

Order Confirmation: Within 24 hours of payment
Manufacturing/Preparation: [To be filled - based on product type]
Quality Check: 1 business day
Dispatch: Within [X] business days of order confirmation

3.2 Shipping Time by Location

Metro Cities: [To be filled - e.g., 3-5 business days]
State Capitals: [To be filled - e.g., 4-6 business days]
Tier 2 Cities: [To be filled - e.g., 5-7 business days]
Rural Areas: [To be filled - e.g., 7-10 business days]

Note: Timelines are estimates and may vary due to unforeseen circumstances

3.3 Factors Affecting Delivery

Weather conditions
Transportation strikes
Festival seasons (increased volume)
Natural disasters
Government restrictions
Remote location accessibility

4. SHIPPING CHARGES

4.1 Shipping Cost Structure

Calculated based on weight, dimensions, and delivery location
Displayed at checkout before payment
Inclusive of packaging and handling charges

4.2 Free Shipping

Available on orders above Rs. [To be filled]
Applicable to standard delivery only
May be modified during promotional periods
Not applicable to COD orders (COD charges separate)

4.3 Additional Charges

COD Charges: Rs. [To be filled] per order
Express Delivery: Additional Rs. [To be filled]
Remote Area Surcharge: May apply for certain locations
Fuel Surcharge: Applied as per courier partner rates

5. ORDER TRACKING

5.1 Tracking Information

Tracking number provided within 24-48 hours of dispatch
Sent via SMS and email
Real-time status updates available
Multiple tracking methods available

5.2 Tracking Methods

SMS updates at key delivery milestones
Email notifications with detailed status
Website tracking portal
Customer service support for tracking queries

5.3 Delivery Notifications

Advance delivery notification (1 day prior)
Morning delivery notification (same day)
Delivery confirmation with customer details
Failed delivery attempt notifications

6. DELIVERY PROCESS

6.1 Delivery Requirements

Physical address with clear landmarks
Contact number for delivery coordination
Recipient availability during business hours
Valid ID proof for high-value deliveries

6.2 Delivery Attempts

First Attempt: As per standard delivery schedule
Second Attempt: Next business day (if first fails)
Third Attempt: Coordinated with customer preference
Return to Origin: After 3 failed attempts

6.3 Delivery Confirmation

SMS/email confirmation upon delivery
Customer signature required for delivery
Photo proof of delivery (where applicable)
Delivery receipt maintained for records

7. CASH ON DELIVERY (COD)

7.1 COD Availability

Available across all serviceable locations
Maximum COD limit: Rs. [To be filled]
COD charges: Rs. [To be filled] per order
Exact payment required (change not provided)

7.2 COD Process

Customer pays delivery partner upon receipt
Payment accepted in cash only
Delivery partner provides payment receipt
Product inspection allowed before payment

7.3 COD Restrictions

Large/high-value orders may require advance payment
Multiple failed COD attempts may restrict future COD orders
Fake/frivolous COD orders will be blacklisted

8. PACKAGING & SECURITY

8.1 Packaging Standards

Secure, tamper-proof packaging
Protective cushioning for jewelry items
Discreet packaging for privacy
Branded packaging for premium experience

8.2 Security Measures

Insurance coverage for high-value shipments
Secure handling protocols
Chain of custody maintenance
GPS tracking for valuable consignments

8.3 Environmental Responsibility

Eco-friendly packaging materials where possible
Minimal packaging to reduce waste
Recyclable materials preferred
Reusable jewelry boxes/pouches

9. DELIVERY ISSUES & RESOLUTION

9.1 Delayed Delivery

Contact customer service if delivery exceeds expected timeline
Investigation initiated within 24 hours
Alternative arrangements or compensation offered
Full refund if unacceptable delay

9.2 Damaged Package

Report immediately upon receipt
Do not accept visibly damaged packages
Photo evidence required for claims
Replacement or refund processed quickly

9.3 Wrong/Missing Items

Report within 24 hours of delivery
Immediate investigation and resolution
Correct items dispatched at our cost
Compensation for inconvenience

9.4 Lost Packages

Tracking investigation initiated
Insurance claim process started
Replacement order processed
No additional cost to customer

10. SPECIAL DELIVERY SERVICES

10.1 Gift Delivery

Special gift packaging available
Personalized message cards
Delivery to recipient's address
Gift receipt without pricing

10.2 Scheduled Delivery

Delivery on specific dates (where available)
Festival and occasion timing
Additional charges may apply
Subject to courier partner capabilities

10.3 Installation/Demo Services

Care instruction guidance upon delivery
Basic sizing/fitting assistance (where applicable)
Product usage demonstration
Available in select cities

11. FORCE MAJEURE

11.1 Circumstances Beyond Control

We are not liable for delivery delays due to:

Natural disasters (floods, earthquakes, cyclones)
Government restrictions or lockdowns
Transportation strikes or bandhs
War, terrorism, or civil unrest
Pandemics or health emergencies

11.2 Communication During Disruptions

Proactive communication about delays
Updated delivery estimates provided
Alternative solutions offered where possible
Regular status updates until resolution

12. CUSTOMER RESPONSIBILITIES

12.1 Address Accuracy

Provide complete and accurate delivery address
Include contact number for delivery coordination
Update address changes promptly
Ensure recipient availability for delivery

12.2 Delivery Cooperation

Respond to delivery notifications promptly
Provide necessary identification when requested
Inspect packages upon delivery
Report issues immediately

13. SHIPPING POLICY UPDATES

13.1 Policy Changes

Updates communicated via website and email
Advance notice for significant changes
Customer service available for clarifications
Updated terms apply to new orders only

14. CONTACT INFORMATION

For shipping and delivery related queries:

Customer Service:
Email: [To be filled]
Phone: [To be filled]
WhatsApp: [To be filled]
Business Hours: [To be filled]

Track Your Order:
Website: [To be filled]
SMS: Send ORDER to [To be filled]

Complaints/Grievances:
Email: support@axiomjewels.com

We are committed to providing reliable and efficient delivery services. Your satisfaction with our shipping experience is important to us.