Terms and Conditions

Axiom Jewels

Last Updated: [Date]

 

 

1. ACCEPTANCE OF TERMS

By accessing and using this website or placing an order with Axiom Jewels (a proprietorship business), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. BUSINESS INFORMATION

Business Name: Axiom Jewels
 Business Type: Proprietorship
 Registered Address: [To be filled]
 Contact Details: [To be filled]
 Customer Service: [To be filled]

3. PRODUCTS & SERVICES

3.1 Product Description

  • We specialize in astrological jewelry featuring sterling silver (92.5) and gemstones

  • Our products are machine-made with hand-finishing touches

  • Each piece is personalized based on Vedic astrological calculations

  • Product images are for representation purposes only; actual products may vary slightly

3.2 Astrological Services

  • Birth chart calculations are performed for jewelry recommendations

  • We do not store personal birth details or astrological data after calculations are completed

  • Astrological guidance is for jewelry selection purposes only

  • We make no medical, health, or life outcome claims

3.3 Pricing

  • All prices are listed in Indian Rupees (INR) inclusive of applicable taxes

  • Prices are subject to change without prior notice

  • Additional charges for shipping and handling may apply

4. ORDERING & PAYMENT

4.1 Order Placement

  • Orders can be placed through our website or authorized channels

  • Birth details required for personalization are collected at time of order

  • Once an order is confirmed, no modifications or changes are permitted

  • We reserve the right to accept or decline any order

4.2 Payment Methods

We accept the following payment methods:

  • UPI (Unified Payments Interface)

  • Credit/Debit Cards

  • Net Banking

  • Cash on Delivery (COD) - where available

4.3 Payment Terms

  • Payment must be completed before order processing begins

  • For COD orders, payment is due upon delivery

  • Failed payment attempts may result in order cancellation

  • COD charges may apply as per delivery location

5. MANUFACTURING & DELIVERY

5.1 Manufacturing Process

  • Products are machine-manufactured with hand-finishing

  • Each piece is personalized based on provided astrological requirements

  • Manufacturing timeline varies based on customization requirements

5.2 Shipping Policy

  • We deliver to all states within India only

  • Shipping is not available to legally restricted areas

  • Delivery timelines will be communicated at time of order confirmation

  • Shipping charges apply as per location and order value

  • Free shipping may be available for orders above specified amounts

5.3 Risk of Loss

  • Risk of loss passes to customer upon delivery

  • We recommend insured shipping for high-value orders

  • Lost or damaged packages must be reported within 48 hours of expected delivery

6. RETURNS & REFUNDS

6.1 Return Policy

  • Returns are accepted within 15 days from date of delivery

  • Products must be returned in original condition with all packaging

  • Customer is responsible for return shipping costs

  • Custom/personalized items are eligible for return

6.2 Refund Process

For COD Orders: Refunds will be processed as store credit only

For Online Payment Orders (UPI/Card/Net Banking):

  • Refunds will be processed to the original payment method

  • Processing time: 3-7 business days after item receipt and verification

6.3 Non-Returnable Items

  • Items damaged due to misuse or normal wear and tear

  • Items returned after the 15-day return window

  • Items without original packaging or in altered condition

7. WARRANTY & GUARANTEE

7.1 Craftsmanship Guarantee

  • We provide a lifetime guarantee on craftsmanship and manufacturing defects

  • This covers structural integrity, stone setting, and metalwork quality

  • Normal wear and tear is not covered under this guarantee

7.2 Gemstone Authenticity

  • We guarantee the authenticity of all gemstones used

  • Certificates of authenticity may be provided upon request

  • Natural gemstone variations in color and clarity are normal

7.3 Silver Quality

  • All silver jewelry is made with 92.5 sterling silver

  • Natural tarnishing over time is normal and not a defect

  • Care instructions will be provided with each purchase

8. PRIVACY & DATA PROTECTION

8.1 Personal Information

  • We collect minimum necessary information for order processing

  • Birth details are used solely for astrological calculations

  • We do not store birth details or astrological data after calculations

  • Payment information is processed through secure gateways

8.2 Data Security

  • We implement appropriate security measures to protect customer data

  • We do not sell, rent, or share personal information with third parties

  • Customers may request deletion of their data at any time

9. DISCLAIMERS

9.1 Astrological Disclaimers

  • Astrological services are provided for jewelry customization purposes only

  • We make no claims about health benefits, medical outcomes, or life predictions

  • Results and experiences may vary for different individuals

  • Astrological beliefs are matters of personal faith and cultural tradition

9.2 Product Disclaimers

  • Natural variations in gemstones and metals are expected

  • Colors may appear different due to screen display variations

  • We are not responsible for allergic reactions to metals or stones

  • Jewelry requires proper care and maintenance as per provided instructions

9.3 Limitation of Liability

  • Our liability is limited to the purchase price of the product

  • We are not liable for indirect, consequential, or punitive damages

  • This limitation applies to the fullest extent permitted by law

10. INTELLECTUAL PROPERTY

  • All content, designs, and trademarks are property of Axiom Jewels

  • Customers may not reproduce, distribute, or use our intellectual property

  • Product designs and astrological methodologies are proprietary

11. GOVERNING LAW

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [City, State - to be filled].

12. MODIFICATIONS

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use constitutes acceptance of modified terms.

13. SEVERABILITY

If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.

14. CONTACT INFORMATION

For questions about these Terms & Conditions:

Email: support@axiomjewels.com
 Phone: [To be filled]
 Address: [To be filled]
 Business Hours: 10:00 am to 8:00 pm

 

 

By placing an order with Axiom Jewels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.